My First Million
Communication & management skills as an MSP owner
Manage better.
Love your career.
For leaders who want teams that improve without being told to.
3x
SF Business Times Fast 100
34years
In business
200
Companies supported a year
The Framework
Here's how it actually works.
01
Identify a problem.
Insights during exit interviews are too late. Find out the complaints before people feel they need to leave.
02
Ask “do I like this.”
“Do I like this?” only works when someone actually says it in the room.
03
Change one thing.
Small fixes compound. Make this part of your company DNA.
Most improvement starts as irritation. The discipline is saying it out loud, then doing something small about it.
About me
About me
I'm a San Francisco native.
I attended Cal Berkeley and studied music and computer science, which sounds like an odd pair until you realize both are about structure.
My brother Alex and I have been business partners since 1991.
The TL;DR
Turning decades into tl;dr
Most leadership books tell you to add things. More meetings, more tracking software, more oversight. IT taught me the opposite: speed isn't running faster, it's removing friction.
Find it, fix it once, and it stops being your problem. That's the heart of my book, Push Button Management.
Friction doesn't vanish, though. It lands on whoever's doing the technical work. That's the other book: It's A Hard Job.
Free Chapter • 12-min read
Read “Now's Not a Good Time”
How to hold the line with a client without blowing up the relationship — the part of IT nobody trains you for.
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Speaking
Get me in the room
I talk about what running IT for other people taught me about running my own — and why the technology is almost never the problem.
Keynote
Panel
Podcast
Workshop
Tell me what you need →
Media
On the record
MSP Marketing Podcast
Your MSP's marketing advantage: showing empathy
Harvest! The MSP Sales Show
Put yourself first
Unfinished Business
Future proofing your business with IT
MSP Titan #12
Complaining benefits your MSP
You can't vibe-code a good relationship
The Day Job
Two companies. One discipline.
Mann Consulting
Started with my brother Alex, Mann Consulting runs IT for companies that can't afford downtime — advertising and marketing agencies first, now healthcare, biotech, fintech and software.
Around 200 companies a year trust us with their infrastructure, security and support.
C
ClickTime
ClickTime was born from a complaint we heard from every client: nobody knew where their time went. So we built the tool that told them.
Today it's time tracking, budgeting and resource planning for professional teams worldwide.